Four Seasons Hotel is an international luxury hotel management group, headquartered in Toronto, Canada. It was founded by Mr. Isado Sharp in 1961. Now it has more than 90 hotels and resorts in nearly 40 countries, and more than 60 hotel development plans are in the pipeline. Four Seasons Hotel was named one of the best hotel groups in the world by Travel + Leisure magazine and Zagat Guide. In addition to founder Mr Sharp, Bill Gates and Prince Alwaleed Bin Talal are also major shareholders in Four Seasons Hotel Group
In 1961, Four Seasons Hotels Group established its first motel in downtown Toronto, Canada, targeting a new generation of international business travelers. Four Seasons'first hotel in Europe: Inn on the Park, Four Seasons Hotel on Berry Avenue, London. Mr. Sharp has laid the grouping's future development direction by managing medium-sized hotels specially providing high-quality services with moderate size, spacious rooms, friendly staff and meticulous service.
In 1982, Four Seasons launched residential property to provide customers with full or shared property rights of urban residential and vacation villas, as well as personalized services of Four Seasons Hotel.
On September 23, 2013, Mr. Allen Smith officially became President and CEO of Four Seasons Hotel Group. .
1. Highly customized services
Four Seasons Hope that more than 90 Four Seasons Hotels around the world will become the first choice for Chinese high-end guests to travel both at home and abroad, to gain in-depth understanding of the guests and bring them customized service experience.
2. The rule of treating others as yourself
Four Seasons Hotel Group has absorbed a large number of outstanding talents. Decades ago, the four seasons began to practice the rule of "treat others as yourself". This rule guides all communication among guests, business partners, investors and insiders during the four seasons.
3. Innovative Spirit
As a luxury hotel management group, Four Seasons first introduced facilities and services that have become industry standards in North America, such as bathing facilities, bathrobes, hair dryers, double-line and multi-line telephones, etc.
Four Seasons is also the first hotel to offer European-style concierge services, all-weather room meals and creative menus including family-style, vegetarian and health menus. Other brand features include twice a day room cleaning service, an hour of ironing and four hours of dry cleaning and drying.
Recent innovative initiatives in the four seasons include:
Brand Private Aircraft: Four Seasons Hotel launched the first brand private airplane in the industry. The fuselage is printed with the English character and brand logo of Four Seasons Hotel. The appearance and interior are built by the design team of Four Seasons Hotel. It can accommodate 52 guests. It has made its first flight in the Four Seasons Hotel Global Tour in February 2015.
Replaceable upper mattress beds: Four Seasons Hotel and Simmons have jointly launched three kinds of mattresses: hard, moderate and soft, which can be chosen by guests according to their preferences without changing the mattress.
15-minute room service: A menu is provided for guests to enjoy room service within 15 minutes. This service has been extended to four seasons hotels all over the world.
Local Expert Blog: Local Expert Blog has been launched in four seasons in several hotels including Beverly Hills, Buenos Aires and Prague.
In response to the growing demand for mobile technology and high-tech equipment, more innovative ideas are planned to be promoted in four seasons hotels around the world. Four Seasons recently launched a new Four Seasons Conference and Activities website, which provides new search tools for guests and in-depth display of details.